Internal Communications – Remote

Internal Communications – Remote.

Internal Communications – Remote

Zurich

|

CHF35 - CHF45 per hour

|

Contract

|

Other

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Internal Communications Specialist / 6-month Contract / Remote Contract

Darwin Recruitment AG are currently recruiting for an Internal Communication Specialist to join a leading telco business and assist them with the development of a frontline communication platform.

Our client are based in Switzerland and will offer 100% home working for the selected candidate. You will work in a dynamic and international environment where every voice is heard, perspectives are shared and values are respected.

Contract Details

  • Start date: 01.12.2022
  • Contract Duration: 6-months
  • Hourly Rate: CHF 35-45 / EUR 35-45
  • Extension: possible, needs to be approved
  • Location: home office up to 100%
  • Workload: 100%

Tasks & Responsibilities

Objective of this position is to support Operations with the creation and execution of a frontline communication platform to drive engagement in our clients contact centers. This will ultimately result in a better customer experience since their agents will be more knowledgeable about the most important processes.

  • Spend time at partners to understand communication needs and current gaps.
  • Based on insights, build communication strategy and plan to significantly improve communication and agent engagement.
  • Driving the implementation of new communication and knowledge management tools together with IT and other internal stakeholders.
  • Your goal will be to create a new platform for ongoing communication and knowledge management.
  • You will support and consult our clients decision makers with valuable insights and be part in developing their future strategy.

Must Haves

  • Bachelor's in business or economics and at least 1-2 years of work experience in operations or internal communications
  • Strong analytical skills
  • Experience in internal communication
  • Ability to translate agent needs into communication strategy
  • Ability to work independently & take ownership while at the same time ability to work in matrix organizations and coordinate with multiple stakeholders
  • Entrepreneurial mind-set and spirit; can do attitude; pragmatic approach
  • Strong written and verbal communication skills in English both written and spoken

Nice to Haves

  • German spoken and written language
  • Experience within the Telco industry

If you are interested and would like to find out more about the opportunity, please feel free to apply or alternatively, send an email with your updated CV - matthew.witchalls@darwinrecruitment.com

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Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy).

Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests.

We do not ask for a placement fee from Candidates/Employees.

If you wish to contact a specialist regarding this role, or your job search in general, please contact +41 (0)43 456 29 09

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Matthew Witchalls

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